All posts by kennethmaciver

Bouquets

Adding multiple playlist to one layer

This would be useful if you have different playlists that needs to play on different days.
Click on the screen layer that you want to add playlists on and right click.

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1. Right click on the screen
2. Go to Content

  • List Layer Content Schedule – This lists or shows all the playlists attached to the layer
  • Load Content List – This opens the content / playlist
  • New Content List – This is where you create new content / playlist.

List Layer Content Schedule

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As we can see above, there’s only one content list attached to player.

New Content List

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Type in the Content list name and save.
Create the content and drag the content list to the layer…see below.

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Dragging the new content list to the layer.

Scheduling the list

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When this box pops up – click on append, then change the date to the date that you want the playlist to start playing.

Checking the playlist attached.

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Right click on the layer – select content – List layer schedule and you should see two lists.
New list will be on top of the list, the content list 2 will only play on the date specified, you can add other info like terminate date so that it stops playing on that day.

Broadcast Schedule

Landing Zone Feature

A Landing zone is a computer installed on a clients local network (on-site) for storing the content and to make content get to the players faster.
This is most useful when you have large amounts of content / multiple players.
After the publish – the content is stored in the landing zone and players get the content from the landing zone.
If the landing zone is offline or doesn’t have heartbeat…the players will not get the latest content.

Landing Zone

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Here you can see all the landing zones, their heartbeats and all the other information.
The LanIP is the information that we use to connect the players to the landing zone, this is the number that you type in the Content Server block…see below.

Pointing Player to a Landing Zone

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1. Select the player then type in the Content Server number (which is the LanIP on the landing zone page)
2. Save the changes, refresh and after few seconds, the player will get the changes.

RSS Feeds

Viewing the RSS Feed

This is to see if the Rss feed created has pulled content and it updating.
Click on Media Works – then double click on the Rss feed you want to view

Viewing Rss Feed

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If the page is blank after double clicking the rss feed, then there is something wrong with the feed.

Please note that viewing the weather rss will show blank page, this is correct but take note of the address it shows…please see below.

Correct RSS Weather

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If the rss weather address shows the( http://…) it is correct – if it doesn’t show there’s probably something wrong with that weather rss feed.
See example below.

Incorrect RSS Weather

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Player Dashboard

Restarting & Player Connectivity

On the dashboard, type in the player name or click on it

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Type in the player name and click refresh.
On the right hand side, the player info is shown.

Restart Player

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To restart the player – click on

  1. Restart Player
  2. Run Script

Then you will get a confirmation box.

Confirm player to restart.

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Click “Yes” to restart.

The player will restart.

Player connectivity

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Click on connectivity

Select the dates

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Click inside the date box to type in the date or click on calendar button to select the date as seen above.
You can select the interval of day or month
When you are happy with the dates chosen, click on “Go” to see the results.

Player connectivity results

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The player has been playing 100% for all the days selected…the last day it reports 42% because this is the day we are creating the report and this day not over yet.

Click on export, will download the excel report.

Support Centre

Opening a ticket

On home page – click on ” New support ticket”

New Ticket

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  1. Your name or email address will show here as the person logging the ticket
  2. Type in the subject matter for the ticket
  3. You can click on the dropdown menu and choose the relevant choice
  4. You can click on the dropdown menu and choose the relevant choice
  5. Type in more information to explain the problem
  6. You can also attach file to backup your query
  7. Submit to sent the ticket
  8. Cancel if you don’t want to send.

The ticket will be sent to the developers immediately and you will get an email notification.
Logout when you are done.

Support Centre

Opening a ticket

On home page – click on ” New support ticket”

New Ticket

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  1. Your name or email address will show here as the person logging the ticket
  2. Type in the subject matter for the ticket
  3. You can click on the dropdown menu and choose the relevant choice
  4. You can click on the dropdown menu and choose the relevant choice
  5. Type in more information to explain the problem
  6. You can also attach file to backup your query
  7. Submit to sent the ticket
  8. Cancel if you don’t want to send.

The ticket will be sent to the developers immediately and you will get an email notification.
Logout when you are done.